Is this an insurance plan?
No, this is not an insurance plan. These plans provide you with discounted prices
on a wide range of services. You will
pay for services at the discounted price at the time services are received.
Can I use my membership when I travel away from home?
No, this is not an insurance plan. These plans provide you with discounted prices on a wide range of services. You will pay for services at the discounted price at the time services are received.
After I register for the discount plan, when should I receive my membership kit?
After your payment has been processed, you will receive a membership kit within 7 to10 business days.
How do I get additional membership cards?
If you need additional cards for your household or have lost your card, pleasecall Member Services at (800) 441-0380 ext. 2915 and press option 1, then press option 1 again. We will be happy to send additionalcards to you.
If my doctor or dentist refers me to a specialist who is not in the network, doI still get a discount?
You will only receive a discount by going to a participating provider. You might try printing out a list of participating specialists to share with your doctor or dentist to see if he/she could recommendany of the participating specialist locations.
What do I do if I feel the provider overcharged me?
You can send a copy of your bill and a written letter to the administrator of theplan, myDentalChoices, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They willinvestigate your inquiry, and you willbe contacted regarding the findings.
Once I select a provider, am I assigned to that provider? How often can I changeproviders?
Another great feature of discount plans is your ability to select any providerfrom the network. You can changeproviders at any time, and household members can select their own providers. Call Member Services at (800) 441-0380 ext. 2915 for help to find participating providers.
What should I say when I call a provider to make sure they participate?
The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network. Have your membership card available when you call.
